Is Convenience Ruining Your Shot at Success?
If your customer is lost, you’ve lost your customer
Published in
5 min readAug 11, 2021
Last week I was on my way to the theatre for rehearsal. The train I planned to transit got canceled, and the next one was 30 minutes away. I sent out a message in our Facebook group to let them know I was running late and got the following response:
“ Didn’t you read your…